Terms of Service

1. Scope

These Terms govern access to and use of PMU Studio Vault. By creating an account you accept them in full. If you do not accept them, you may not use the Service.

2. Professional nature of the contract

The Service is designed and sold to permanent makeup and beauty professionals acting in the course of their business.

On registration you declare, by ticking a dedicated box, that you subscribe in the course of your professional activity and not as a consumer. The Provider relies on that declaration when setting prices and commercial terms, in particular the refund policy.

Providing a VAT number is optional and serves invoicing and, where applicable, the reverse charge mechanism.

3. Account and credentials

You are responsible for keeping your credentials confidential and for all activity carried out through your account and those of your team. Notify us without delay of any unauthorised access.

The information you provide must be true and up to date. Disposable email addresses are not accepted.

4. Free trial

The Service includes a 30-day free trial, with no card required and no automatic charge: you pay only if you choose to activate a plan.

The trial is limited to one per person, per studio and per device or network. Multiple registrations aimed at obtaining further free periods result in the trial being denied and the accounts closed.

The trial allows you to evaluate the Service in full before any payment and is a relevant factor in assessing refund requests.

When the trial ends without an active subscription, operational access is suspended and your data remains exportable for the period set out in clause 10.

5. Prices, taxes, invoicing

Prices are those published at the time of subscription. Euro prices include VAT; in other currencies tax is calculated and shown at checkout based on your country.

Payments are processed by Stripe. An invoice is issued automatically on each successful payment and is available in your account.

The subscription renews automatically. Price changes are notified at least 30 days in advance and apply from the following renewal; you may cancel before they take effect.

6. Term and cancellation

You may cancel at any time from your settings, with no phone calls and no notice period.

Cancellation takes effect at the end of the period already paid for: until then the Service remains active and no refund, not even partial, is due.

7. Refunds

Fees paid are non-refundable. The Service is made available for the whole paid period, regardless of actual use.

By way of example, no refund is due for: non-use or reduced use, including closure, illness or ceasing trading; cancellation during a period, including immediately after automatic renewal; dissatisfaction with features that could be assessed during the free trial; the absence of features never promised in our commercial materials; choosing the wrong plan; inability to use the Service due to your devices, connectivity or settings; account closure for breach of these Terms.

Annual plan: it is sold on more favourable terms precisely because of its duration. On early cancellation the Service remains active until expiry and no refund is due, not even pro rata.

We refund only: duplicate charges caused by technical error; charges made after a cancellation properly recorded in the system; the portion of the fee corresponding to a continuous unavailability of more than 72 hours attributable to us.

Requests go to info@pmustudiovault.com from the account email, with invoice number and reason, within 30 days of the charge. We reply within 30 days; any refund granted is made to the original payment method.

Where mandatory consumer protection law nonetheless applies to a customer, this clause applies to the extent permitted by that law and does not affect rights that cannot be waived.

8. Consumer right of withdrawal, where applicable

Where the contract is concluded by a consumer, the 14-day right of withdrawal applies. By activating the subscription the consumer expressly requests immediate performance and acknowledges that, on withdrawal, an amount proportionate to the service already used is payable, and that the right lapses once the period has been fully performed.

9. Payment disputes

Starting a chargeback without first contacting support is a breach: we may suspend the account and make reactivation conditional on payment of the disputed amounts and of the fees charged by the payment provider.

10. Your clients' data

Your clients' data is and remains yours: you are the controller, we act as processor under the data processing agreement.

You can export your whole studio or a single client at any time.

On termination, by cancellation or by not subscribing after the trial, data remains recoverable for 30 days and is then permanently deleted together with the related files. Exporting beforehand is your responsibility.

11. Acceptable use

You must not use the Service for unlawful purposes, attempt to access other parties' data, reverse engineer or bulk-extract data, resell the Service, upload unlawful content or abnormally exceed technical usage limits.

We may suspend the account, including without notice, for serious breaches, security risks or non-payment.

12. Availability and support

We aim to keep the Service continuously available, without guaranteeing a specific service level absent a separate written agreement. Maintenance may be carried out, preferably at low-usage times.

Support is provided by email in Italian and English on working days.

13. AI assistant and ready-made forms

The AI assistant helps you use the application. Its answers may contain errors and do not constitute medical, health, legal or tax advice.

Consent and health forms are an editable starting point: their suitability for your case and for the law of your country must be verified by you or your adviser.

14. Intellectual property

Software, interface, trade marks and content belong to the Provider or its licensors. You are granted a non-exclusive, non-transferable, revocable licence limited to the subscription term.

Content you upload remains yours; you grant us the technical licence needed to run the Service.

15. Referral programme

Whoever signs up with a code gets a discount; the referrer receives a credit, vesting after the holding period shown in the application. Credits apply to subscription fees only, are not transferable or convertible into cash and lapse on account closure. Self-referrals and coordinated sign-ups to generate credits void the credits and close the accounts.

16. Limitation of liability

To the maximum extent permitted by law, our total liability is limited to the fees actually paid in the 12 months preceding the event.

We are not liable for indirect damage, loss of profit or of clientele, nor for the consequences of information entered incorrectly or incompletely by the customer. Liability for wilful misconduct or gross negligence, and liability that cannot be excluded by law, is unaffected.

17. Changes

We may amend these Terms for technical, legal or product reasons, with notice by email or in the application at least 30 days in advance. You may cancel before they take effect; continued use afterwards constitutes acceptance.

18. Governing law and jurisdiction

The contract is governed by the law of the Republic of Cyprus and the courts of Nicosia have jurisdiction, save where the customer is a consumer, in which case the courts of the consumer's place of residence and the mandatory rules of their country apply.